DIGITAL INNOVATION

Digitalisation Voucher

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Purpose of Digitalisation Voucher

The €9k Digitalisation Voucher will provide strategic intervention for businesses to improve their digital journey, determine where they are on their digital business journey, and design a digital adaptation plan based on their recognised need. The voucher may be used to obtain digital strategy, technical and/or advisory service from Enterprise Nation Associates

Our Support Team will help you design your Digital Journey

Effectively digitalising your business can help you to increase efficiencies, enhance how you sell to customers, and develop new products and services. But when it comes to planning, it’s important to think beyond technology: your strategy, your people and culture, and your internal processes are all critical elements of your digital roadmap.

Internal Process Optimisation

We will help in examine your current operational procedures and digital systems to find areas for improvement. The emphasis should be on reducing waste by adopting simpler, faster procedures that are supported by automation and/or cloud-based digital solutions when suitable.


The outcome is anticipated to contain a plan for the organisation to improve business processes through a combination of people skill development, digital process development, and technology investment through the development of business-specific cloud software.

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Enhancing Customer Digital Experience

We will review current products, services, and channels of the company with the ability to provide customers with a high-quality digital experience. This should comprise a digital examination of the customer journey(s), which should encompass all customer touchpoints from sales, marketing, customer support, delivery, channels, life cycle, and competitor analysis.

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Becoming a Data Driven Business

We will examine your company's current key performance data, which is utilised to drive the business, and find gaps and potential for development. Improving the customer experience by exaggerating data in all of its forms across the organisation.


This should include the following:

  • Data source identification and possible untapped business value of data
  • Identification of gaps in business or production data and recommendations for improvement
  • Identification of prospective new technologies, such as CRM, CMS, eCommerce integration, API integration and many others
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Common Questions

Our Support Team will help you design your Digital Journey

  • What is Digitalisation Voucher

    To improve digital adoption in Ireland the Department of Enterprise has launched the Digitalisation Voucher. The voucher delivers 100% grant support of €9,000 to companies to initiate their digital business journey or introduce innovative digital solutions .

  • What is the Eligibility?

    The Digitalisation Voucher is open to companies that operate within the manufacturing or internationally traded service sectors who employed 10 or more full-time people on their payroll on the 29th of February 2020  OR employed 10 full-time staff at the time of application.

  • What is Eligibility Criteria?

    Eligible companies will be approved under Temp Aid Framework or De Minimis Aid based on the

    following.

    • Companies who employ less than 50 and have been impacted by Covid will default to Temp Aid Framework as

    they are exempt from Undertaking in Difficulty (UID).

    • Companies that employ more than 50, have been impacted by Covid, and not UID will be approved under Temp Aid Framework.

    • All other eligible companies (see above) may be approved under De Minimis.

    Impacted by covid is defined as; have suffered, or be projected to suffer, a 15 percent or more reduction in actual or projected turnover or profit as a result of COVID-19 outbreak; and/or  have had a significant increase in operational costs as a result of the COVID-19 outbreak.

  • Claim Process

    1. After the project is completed, the service provider will invoice the company (including VAT where appropriate)


    2. The company can make a claim through the normal EI claim process, which will include.

    a. Completed digital-ready scorecard

    b. Completed digitalisation voucher report template and output report from consultant

    c. Completed digitalisation claim director's statement.

    d. A copy of the service provider(s) invoice

    e. Proof of payment


    3. Once the claim has been reviewed by the Enterprise Ireland Grant Administration department and the final

    report cleared by the Client Digitalisation Unit it can proceed to payment. 

  • What are the Ineligible Companies?

    • Are operating in the coal or steel sector.
    • Are active in the primary agricultural, fishery or aquaculture sectors.
    • Are covered by specific rules for Financial Services.
    • Are involved in activities that Enterprise Ireland considers as ineligible or as involving an unacceptable reputational risk. Ineligible activities include activities relating to:
    • The gambling sector, including ‘gaming’ (as defined in the Gaming and Lotteries Act 1956).
    • Adult entertainment.
    • Tobacco and tobacco-related products.
    • Cannabis-based products are not authorized as medicines.

  • The Voucher can be used for?

    • The voucher covers digital strategy, technical and advisory support to help a company on their digitalization journey, up to a value of €9,000 ex VAT. A maximum daily rate of €900 ex VAT per day shall apply.
    • It is expected that the support would be provided over a relatively short period but can be spread out over a maximum of 6 weeks. Projects lasting longer than 6 weeks can be approved by the program manager subject to the final claim date.

  • Application Process

    Applications may be submitted at any time to Enterprise Ireland.


    This will be based on.

    • The needs of the company
    • The project not having started before the application was approved and the service provider assigned
    • The proposal is in keeping with the goals and terms of the offer
    • The Service Provider is approved as part of the Digitalisation Service Provider directory or by the Client Digitalisation Programme Manager.
    • The eligible costs are in line with the terms of the offer

  • Approval Process

    Application Process

    1. The Client company makes an application online through the Enterprise Ireland website.


    Assessment Process

    1. The Application is processed by the Client Digitalisation Unit for Enterprise Ireland and non-agency clients (valid client, services ok, project in line with the scheme, etc.)


    2. The Client Digitalisation Unit contacts the assigned Agency Advisor for input (support or otherwise)


    3. The Client Digitalisation Unit will forward all cleared applications for a recommendation.


    Approval Process

    1. Recommendation will be by the Client Digitalisation Unit Programme Manager and Approval will be by the Client Digitalisation Unit/Lean Department, Department Manager through an auditable system


    2. If approved, the company will be issued a letter of offer by email and will accept the letter of offer using DocuSign.

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