General 

Articulate Digital Business Ltd (referred here as “Articulate Digital Business Ltd” or “Articulate Digital Business”) terms and conditions are simple and straightforward. These are activated once an email of confirmation from you for your order (of any kind of service that we offer) are received by our team. 

Articulate Digital Business will use email, skype chat, zoom meeting and/or text messaging for any form of communication with you. 

Articulate Digital Business holds no responsibility if there will be outside links, such as third party applications or websites, have changes or major updates that affected the functionality 5 days after the submission approval date. 

Articulate Digital Business makes no guarantees that any of its products or services will increase your business, give you page one Google ranking, increase revenues, or even cure global warming, the common cold or create world peace. 

Articulate Digital Business believes that the customer is not always right. If you treat any of our staff with disrespect with verbal or written abuse we will advise you of that, and ask you to play nice. Please note that all the Team of Articulate Digital Business are under strict non compete clauses with the employment contracts that they sign, should you approach any of our Team behind our back and discuss the potential of them working for you "On The Side" you could place them in Legal Jeopardy and Possibly cost them there job, so please be respectful of your relationship with Articulate Digital Business and the well being of our team. Should any of these points arise, we also reserve the right to terminate our business with you. 

Articulate Digital Business reserves the right to decline projects that have content that is discriminatory, violent or is sexually explicit in nature. 

We update our Terms and Conditions from time to time (without prior notice) so we suggest you check it every now and then. 

All Euro figures here are in European currency, unless otherwise, clearly specified. 

1. WEBSITES 

Definition of terms 

“Website” and “site” are used here interchangeably both hold the same meaning referring to a page or collection of pages on the World Wide Web 

“Full build” refers to (if used as a verb) building the site fully on the Articulate Platform platform; (if used as a noun) a website completely built or will be built on the Articulate Platform. 

“Minor changes” refers to any edits or changes in text, replacement of images, change of colour, but it does not considerably affect the layout of the website and does not include technical work. This does not refer include any additional pages or features. 

1.1 Articulate Digital Business requires its clients or direct customers to complete our build form for each site you want us to build so as to get it to our system and won’t get lost in an email thread. 

1.2 Articulate Digital Business will provide you with a quotation and estimated timeframe after reviewing all the information you entered on our official build form. 

1.3 In cases where the customer has a current website, Articulate Digital Business must be informed of the total number of pages and the features they want to keep for the new site before we give a quotation. 

 

1.4 If the customer wishes Articulate Digital Business to count the pages of the current website with more than 10 pages, this will have a charge of €25. This charge can be credited against the final build cost when you proceed with the order. 

1.5 Articulate Digital Business requires you to submit all the information and web contents needed to complete your site before we proceed to building it. 

 

1.6 Articulate Digital Business will design a mockup (for plans with this inclusion Site180 and Site300 are not supplied with an Initial Mockup), and present that to you within 10 days for approval before the site moves to a full build. The mockup is a design concept nature and contains minimal content. This mockup will be charged at a rate of a front-page build, and is payable regardless of moving to a full build site or not. If a full build site is ordered, the mockup cost will be waived and only the site build cost will be invoiced. 

1.7 Upon approval of this mockup, Articulate Digital Business will invoice you in full based on the quotation that you have agreed to and once settled, Articulate Digital Business will then move to the full build of the website which will be finalised within the timeframe mentioned on the proposal. 

 

1.8 Articulate Digital Business will design and build your website using the information and assets you provided us with on the build form. 

1.9 Articulate Digital Business will use images/photos provided by you or will offer images from its library or from the internet. Any image found that is required to be purchased by Articulate Digital Business, you will be advised of the cost. Upon your approval, this cost will be an addition to your invoice. 

1.10 Images and Videos should be properly labeled and of the best quality possible. Videos should only be on YouTube or Vimeo, no other formats will be accepted. Articulate Digital Business will not be responsible for restoring low resolution images or recreating / redesigning an image to make it high resolution. 

1.11 Articulate Digital Business offers 2 free sets of minor changes after the site is done. The customer is expected to check all the pages of the site on different devices before sending back changes. Any additions/changes to the site that have not been provided in the initial information, and are not associated with the original information will be completed at an additional cost of €25 EUR per hour. 

1.12 Articulate Digital Business will transfer the website, template, or any product only after the invoices are settled. 

1.13 Articulate Digital Business will only provide access to the website after it has been made live. Any changes made by the client that result in site damages, malfunction, and the like, will not be the responsibility of Articulate Digital Business. We will be able to repair the damage at an additional cost. 

2. GRAPHIC WORKS 

Logo, Brochure, Business Cards, Flyers 

2.1 Articulate Digital Business will ask the customer to fill out the order form for all the details needed to get started. Articulate Digital Business will then advise the total cost for the said project unless otherwise explicitly stated like that of logos. 

 

2.2 Articulate Digital Business will send an invoice and start the project once paid in full. 

 

2.3 Articulate Digital Business will create 3 versions of the logo and will submit JPG files within 24-48 hrs. 

 

2.4 Articulate Digital Business will allow 1 free set of changes for the logo if there's anything that needs to be adjusted according to the client's initial request. 

2.5 Change of reference or new set of instructions will be considered as a new order. We will advise you of the cost, send an invoice, and start once paid. 

2.6 After the customer approves the design, they will receive the PSD/AI file of the order. 

3. TECHNICAL WORK, CREATING WIDGETS AND INSTALLATIONS 

3.1 Articulate Digital Business will analyse, ask for more information or clarification regarding the information that was provided by the client and send suggestions or recommendations for its improvement. 

Once all clear, we will determine the Level of technical work this will fall into, and will send the final step by step flow, cost, time frame and requirements.

At this point, the customer is expected to approve, object or send changes to the flow. Once all good with the customer, Articulate Digital Business will send the cost, timeframe and requirements. 

3.2 Once the customer approved the flow, we expect that they have understood all the things we have discussed and will cooperate, provide the necessary requirements, and approve the cost associated with it. 

3.3 Upon approval, we will send an invoice for the full amount then start the project once paid. 

3.4 Any additional feature or adjustments to be made that are not included in the original idea will be subject to additional fee. Once paid, we will proceed with the additional changes. 

3.5 Articulate Digital Business has the right to discontinue a project if the customer failed to provide the complete information. 

3.6 Once Articulate Digital Business submitted the technical work or widget, we expect the client to check the said work on their end and approve it's all done and working very well. 

Any objection after the approval will be subject to investigation to whether it needs an additional cost or not 

3.7 License of Widgets. When you purchase a widget from Articulate Digital Business, you acquire the right to use that item; you're not actually acquiring the item itself. What you get includes a license directly from Articulate Digital Business to use that item, and Articulate Digital Business is the owner of the Intellectual Property of that item. The item is for use only, it is not to be sold, lent, rented, given away, gifted you can’t even put it in your will. It is for use for your sites only on the Articulate Platform dashboard we install the item in.

3.8 All Articulate Digital Business widgets are developed to work with the Articulate Platform. Once Articulate Digital Business transfers any widget to another dashboard of any Articulate Platform account. We do not guarantee the performance of the widget should there be a conflict due to any other code or application non Articulate Platform being added to the Articulate Platform site of which the widget is intended. Should the user of Articulate Digital Business widget change, adjust, add any code themselves or introduce any other third party code as part of any other application from any other party we do not guarantee the performance or operation of Articulate Digital Business widget as originally intended and therefore will take zero liability in a sites performance issues. 

3.9 With all Widget Purchases please choose carefully as there is no refund or redemption once any widget has been transferred to your account as we cannot take it back. Also note that there is a no refund on any technical works to enhance or customise any widget. Your acceptance of a proposal by Articulate Digital Business signifies your agreement to pay all invoices pertaining to all or any works to that proposal you have agreed upon via a return email. 

3.10. You can request for a widget customisation by contacting us through the Articulate Platform support@digitalwebsite.ie 

3.11 Widgets and Custom Development Work Warranty. Articulate Digital Business warrants that the widgets and custom development works will perform as they are intended to do without defects during the term stated below. Articulate Digital Business has the right to discontinue a project if the customer failed to provide the complete information. 

If these services do not perform as warranted, we will use all reasonable efforts, consistent with industry standards, to fix any defect. If an update occurs and does not affect the performance of the widget or the custom development work, or still works as advised at the time of purchase, this will not be covered by this warranty. If the client wishes to update to enhance the performance or have an upgrade, he/she may request this by contacting us, and support charges will apply.

 

(a) Basic Widgets - covered for 30 days upon installation 

(b) Intermediate Widgets - covered for 90 days upon installation 

(c) Advanced Widgets - covered for 180 days upon installation 

(d) Dynamic Page Widget - covered for 180 days upon installation 

(e) Custom Development Work - covered for 365 days upon completion 

 

4. DIGITAL MARKETING 

5.1 Articulate Digital Business Digital Marketing Team creates & builds all campaigns / optimises all websites based on the information and assets provided from the form, missing details will affect the delivery time and completion. We require all customers to complete the SEM/SEO form as much as possible. 

5.2 Optimisation - Articulate Digital Business must be informed of any changes made to your website. Search engines on the other hand constantly launch new updates and adjust algorithms accordingly, and such, search ranking fluctuation for SEO and traffic fluctuation for SEM may occur. This may result in unfavourable outcomes which are out of Articulate Digital Business’s control, and we can't be considered in charge of such activities or events. We’ll try to optimise and align our strategies based on these updates, ensure that we promote the latest products and services of the business and will advise for any additional costs that may apply. 

5.3 Client Approval - Customers must review, liaise and approve any details that are being sent by Articulate Digital Business Digital Marketing Team. Not approving it will hold the publishing process where ads will not serve online or work will be delayed which can result in a restart of the activities. 
 

5.4 Required Credentials - Any Google Account that the Articulate Digital Business Digital Marketing Team requires must be provided (e.g. Google Analytics, Google My Business and Google Search Console). If you do not wish to provide us with your login credentials, we can give you our email address where you could share Google Accounts through there. As part of the fulfillment, we create a dedicated Google Account to use for whitelabeling. The created dedicated Google Account will be used to store all clients Google-related accesses needed for SEM/SEO management (such as Google Analytics, Google Tag Manager, Google Ads MCC ID, etc). 

We require allowing granted permission at the highest level as possible. Confidentiality of your credentials being shared to Articulate Digital Business Digital Marketing Team are expected to be maintained.

5.5 Service Scope - Other requests like scripts that are not part of the availed package must be done and installed by the customer’s developer. Articulate Digital Business Digital Marketing Team can do it for you if requested with an additional charge. 

5.6 Reports - Articulate Digital Business Digital Marketing Team provides monthly reports of the campaign performance, which will be sent only to you (Except Local SEO Reports). For Articulate Platform Pro’s, this means you will need to forward it to our customers.

5.7 Recommendations - Articulate Digital Business Digital Marketing Team will advise of any suggestions for improvement or restructuring (if necessary) depending on the current market, demands of the searchers, trends and other key metrics that affect the optimisation and management.

5.8 Targeting - Articulate Digital Business Digital Marketing Team's current SEO services were designed to target local areas only and do not accept wide range location targeting such as State or Country wide. 

5.9 Platform - Articulate Digital Business Digital Marketing Team provides SEM Services to customers with websites built from Articulate Platform, Wordpress, Shopify, Weebly, Wix, or any top website builder platforms out there. 

5.10 Subscription - All Articulate Digital Business Monthly Recurring SEO Services will be billed for the first three months in advance and then on a month-to-month basis from the fourth month and so on. 

5. INTELLECTUAL PROPERTY 

6.1 Any copyrightable works, ideas, discoveries, inventions, patents, products, documents, databases, emails, accounts, passwords, or any other information developed in whole or in part by Articulate Digital Business in connection with the provision of services to the client shall be the exclusive property of Articulate Digital Business and the client shall retain no ownership, interest, or rights therein. 

6.2 The client acknowledges that all Intellectual Property Rights in any Confidential Information or Software developed by Articulate Digital Business, and in any enhancement, modification, or customisation of such Software, and in any other material proprietary to Articulate Digital Business, vests exclusively in Articulate Digital Business, and that the client will not infringe Articulate Digital Business’s Intellectual Property Rights, nor seek to exploit or use any such material for its own purposes unless agreed in writing between both parties. 

6.3 The client further acknowledges that all Intellectual Property Rights in the Confidential Information and the Software, in any other material proprietary to Articulate Digital Business, and in any enhancement, modification or customisation of the Software developed by, utilised by or provided to the client in connection with the client's engagement of Articulate Digital Business to provide services to the client remains the property of Articulate Digital Business, and the client acquires no right or interest in such property 

6.4 Where the client is given access to any such Software or any other thing in which Articulate Digital Business has Intellectual Property Rights, and following provision to such access the client authors any works in which copyright subsists, or develops or creates any inventions or processes (whether capable of registration or not) (collectively Works), as legal and beneficial owner the client hereby: 

(a) assigns to Articulate Digital Business all right, title and interest in and all rights subsisting in the Works anywhere in the world, including all Intellectual Property Rights in the Works and all proprietary rights subsisting in any material form of the Works; 

(b) assigns to Articulate Digital Business all copyright subsisting in the Works which is created in the future; 

(c) agrees to assign to Articulate Digital Business the right, title and interest in and to all rights subsisting in future works, anywhere in the world, including the Intellectual Property Rights not assigned under (a) or (b) and the proprietary rights subsisting in any material form of the Works not assigned under (a); 

(d) assigns to Articulate Digital Business the right to claim (and retain) any damages and other remedies (including but not limited to an account of profits) for past infringement of and wrongful interference to the Works which arose before this assignment; and 

(e) warrants that the client will procure consents with respect to all moral rights subsisting in the Works, including consent to do all acts or omissions in relation to the Works, whether occurring in the past, present or future, from all clients and contractors involved in the creation of the Works that, but for this consent, would infringe any moral rights or similar rights the client or contractors may have anywhere in the world. 

Please contact support@digitalwebsite.ie for further informatiom.